Cancellation Policy

1. How to make a request

Cancellation, postponement or rescheduling requests may be submitted by telephone or by email.

Telephone: +44 7853 151 992
Email: support@devnovasolutions.tech

A request made by telephone should be confirmed in writing afterwards, so that both parties hold the same record of what was requested and when.

Please include the project or quotation reference where one exists, a brief description of what is being requested, and the date from which it should take effect.

2. Timing of a request

Requests should be made as early as reasonably possible. Early notice usually reduces the amount of work already committed and therefore the amount that remains payable.

A request takes effect from the point it is received, not from the date it is written or the date it was decided internally. Work in progress continues until the request has been received and acknowledged.

3. Which terms apply

The applicable terms may depend on the accepted quotation, statement of work or written agreement for the engagement concerned. Where such a document contains its own cancellation provisions, those provisions apply.

This policy describes the general position where a project-specific document is silent, and should be read together with the Terms and Conditions of Service.

4. Cancelling before work begins

An enquiry can be withdrawn at any time before a quotation is accepted, at no cost and with no explanation required. An enquiry is not a commitment.

Where a quotation has been accepted but no work has yet been carried out and no third-party costs have been incurred, cancellation ordinarily involves no charge, subject to any specific provision in the accepted document.

Where an initial payment has been made and no work has begun, the treatment of that payment is as set out in the accepted quotation or agreement.

5. Cancelling after work has begun

Once an engagement is under way, cancellation is still possible at any time. What remains payable depends on how much work has been completed, what has been approved and which external costs have already been incurred.

On receiving a cancellation request, DEVNOVA will stop work, prepare a summary of the position and issue a final statement covering work completed to that point, approved stages, and any third-party costs already incurred.

Work completed and paid for remains the client's, and any deliverable in a usable state will be handed over as part of closing the engagement.

6. Completed and approved work

Completed work remains payable. Where a project is delivered in stages, stages that have been completed and approved remain payable in full.

Where a stage is partly complete at the point of cancellation, the amount payable reflects the proportion of that stage genuinely carried out, assessed reasonably and explained in the final statement.

7. Committed development time

Where time has been reserved for a project and cannot reasonably be reallocated at short notice, the treatment of that committed time may be addressed in the project agreement.

Where the agreement is silent, DEVNOVA will act reasonably: time that can be reallocated is not charged, and where notice is very short and reallocation is not realistic, any charge will be explained rather than applied automatically.

8. Third-party costs already incurred

Costs already incurred with third parties on the client's behalf remain payable. These may include:

• non-refundable software licences purchased for the project;
• subscriptions or plan upgrades taken out to obtain required access;
• hosting or infrastructure charges already applied;
• fees for external services engaged specifically for the project.

Third-party costs are identified in the proposal wherever they are known in advance, and confirmation is sought before any material external commitment is made.

9. Consultancy engagements

Consultancy work that has been delivered remains payable, including where the recommendation is one the client did not expect or chooses not to follow.

The value of a consultancy engagement lies in the analysis and the written deliverable. A conclusion that the client should not proceed with a project is a legitimate and complete outcome, not a failure of delivery.

Where an engagement is cancelled partway through, the amount payable reflects the analysis carried out to that point, and any interim material produced will be provided.

10. Customised work and reuse

Work produced for a specific client is built around that client's process, data and requirements. It generally has limited reuse value elsewhere, which is why completed work remains payable regardless of whether the project continues.

This is not a penalty. It reflects the fact that bespoke work cannot be returned to stock or sold to another client.

11. Refunds

Cancellation does not automatically create a right to a full refund.

Where amounts have been paid in advance and exceed the value of work carried out plus any third-party costs incurred, the balance is refunded. Where the work carried out exceeds the amount paid, the difference is invoiced.

The final statement sets out the calculation so the position can be checked. Any refund due is issued using the original payment method wherever practical.

12. Postponement and rescheduling

Postponement is often a better option than cancellation, and requests are treated constructively.

A short postponement can usually be accommodated by adjusting the schedule. A longer postponement may require the engagement to be rescheduled into a later period, and the revised timescale will be confirmed in writing.

Where a postponement is extended significantly, pricing may need to be reviewed if underlying costs or circumstances have changed. Any such review is discussed before it is applied.

Where work has already begun, postponement may involve a natural pause at a stage boundary so that the work can be resumed cleanly rather than mid-task.

13. Suspension by DEVNOVA

DEVNOVA may suspend work where required information, materials, access or an agreed payment has not been provided, and the absence prevents the work from continuing.

Notice of suspension and its reason is given in writing, along with what is needed to resume. Work restarts once the outstanding item has been supplied, subject to availability, and the timescale is adjusted accordingly.

Where a suspension continues for an extended period without resolution, the engagement may be brought to a close, with the same principles applied as for cancellation.

14. Cancellation by DEVNOVA

In limited circumstances DEVNOVA may need to end an engagement — for example where continuing would be unlawful, where a serious conflict of interest emerges, or where circumstances beyond reasonable control prevent completion.

Where this occurs, as much notice as possible is given, work completed to that point is handed over, and any amounts paid in advance for work not carried out are refunded.

15. Written confirmation

Cancellation, postponement and rescheduling should be documented in writing by both parties. Confirmation by email is sufficient.

The written record should state what was requested, the date it was received, what has been agreed, what remains payable and what happens to any work already completed. Clear documentation protects both sides.

16. Statutory rights

Nothing in this policy excludes or limits any statutory rights that apply.

Where a client contracts as a consumer rather than in the course of business, additional statutory cancellation rights may apply, including rights relating to contracts concluded at a distance. Those rights are not affected by this policy.

Where a consumer asks for work to begin during a statutory cancellation period, a charge for work carried out before cancellation may apply, as permitted by law.

17. What this policy does not cover

DEVNOVA provides services rather than physical products. This policy therefore contains no shipping, delivery or product return provisions, and none apply.

This website is not an online shop. Nothing can be purchased through it, there is no checkout and no subscription is sold. Every engagement begins with a conversation, followed by scope confirmation and a written quotation.

18. Contact details

To request cancellation, postponement or rescheduling, or to ask a question about this policy:

Telephone: +44 7853 151 992
Email: support@devnovasolutions.tech

DEVNOVA SOLUTIONS LTD
66 Paul Street
London
England
EC2A 4NA
United Kingdom

Company number: 17360225

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