Terms and Conditions of Service

1. Company identification

This website is operated by DEVNOVA SOLUTIONS LTD, a company registered in England with company number 17360225. The registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom.

References to "DEVNOVA", "we", "us" and "our" mean DEVNOVA SOLUTIONS LTD. References to "you", "your" and "the client" mean the person or organisation using this website or engaging our services.

The company's registered business activities are 62012 — business and domestic software development, and 62020 — information technology consultancy activities.

2. Purpose of this website

This website provides information about the services DEVNOVA offers and allows visitors to make an enquiry. It is an informational and enquiry website. It is not an online shop, and no goods or services can be purchased through it.

Information published here is provided in good faith and is intended to be accurate at the time of publication. It is general in nature and does not constitute professional advice for any specific situation.

Nothing on this website constitutes a contractual offer. Descriptions of services, prices and timescales are indicative and are intended to help you decide whether to make an enquiry.

3. Service descriptions

Service pages describe what a service may include, the situations it is designed for, and what is not automatically included. They describe possibilities rather than guarantees, and no individual project includes every feature listed as possible.

The specific scope of any engagement is defined solely in the accepted quotation, statement of work or written agreement for that engagement. Where a service page and an accepted written agreement differ, the written agreement takes precedence.

Illustrative scenarios published on this website are clearly labelled as illustrative. They describe possible project types and are not presented as completed client work.

4. Enquiries and initial discussions

Submitting an enquiry through this website, by email or by telephone does not create a contract and does not commit either party to anything. It begins a conversation.

An initial discussion about your requirement is provided without charge and without obligation. Its purpose is to establish whether the requirement is something DEVNOVA can assist with, and roughly what that would involve.

General observations made during an initial discussion are not a professional deliverable and should not be relied upon as advice. Formal advice is provided only under an agreed consultancy engagement.

We aim to respond to enquiries as promptly as reasonably possible during normal business operations. No specific response time is guaranteed.

5. Quotations and proposals

Where a requirement is suitable, a written quotation or proposal is prepared. It sets out the scope, deliverables, exclusions, assumptions, price, indicative timescale and any client dependencies.

Validity

Unless a different period is stated on the document itself, a quotation remains valid for thirty days from its date. After that period it may be reissued, and pricing may change if circumstances or costs have changed.

Basis of a quotation

Quotations are prepared on the basis of the information available at the time. Where that information proves materially incomplete or inaccurate, the quotation may need to be revised, and any revision will be discussed with you before work continues.

Acceptance

A quotation is accepted by written confirmation, which may be by email. Work begins once acceptance has been received and any conditions stated in the quotation, such as an initial payment where one has been agreed, have been satisfied.

6. Project scope and acceptance

The agreed scope is the definitive statement of what will be delivered. Items described as excluded are excluded, and items not mentioned are not included by implication.

Acceptance criteria, where they form part of the agreement, define the conditions under which a deliverable is considered complete. They are agreed before work begins so that completion is a matter of fact rather than of opinion.

Where a project is delivered in stages, each stage may have its own scope, deliverables and acceptance criteria as set out in the agreement.

7. Pricing, taxes and payment

Indicative prices

All prices displayed on this website are indicative starting points shown in euros. They illustrate where a service typically begins for a straightforward scope. They are not quotations and do not constitute an offer.

Final pricing depends on project scope, complexity, integrations, documentation, timescale and agreed deliverables.

Taxes

Any taxes or duties that apply to a particular engagement are confirmed in the written quotation for that engagement. No representation is made on this website about the tax treatment of any project.

Payment terms

There is no single universal payment schedule. Payment timing, any deposit, staged payments, invoicing arrangements and project-specific conditions are defined in the accepted quotation, statement of work or written agreement for each engagement.

Invoicing and overdue payments

Invoices are payable by the date stated on the invoice. Where an invoice remains unpaid after its due date, DEVNOVA may suspend work on the affected engagement after giving notice, and may exercise any statutory rights available in respect of late commercial payment. Any specific consequences of late payment will be set out in the applicable agreement.

Third-party costs

Costs payable to third parties — including licences, subscriptions, hosting and API access charges — are separate from DEVNOVA's fees unless expressly stated otherwise. Where identified, they are set out in the proposal.

8. Client responsibilities

Delivery depends on cooperation. The client is responsible for the following.

• Accurate information. Providing accurate and complete information about requirements, existing systems and constraints, and correcting anything that changes.
• Content and materials. Supplying text, images, data and other materials required for the project, in a usable format, and confirming that the client holds the necessary rights to them.
• System access. Arranging any access, accounts or credentials the project depends upon, including access to third-party services.
• Decisions and feedback. Nominating a person with authority to confirm scope and providing feedback within any agreed review window.
• Project dependencies. Completing any tasks identified in the proposal as client dependencies.
• Legal and regulatory matters. Obtaining the client's own legal, financial, tax, insurance and regulatory advice where the project has implications in those areas.

Where client dependencies are not met, timescales and costs may be affected, and this will be raised in writing.

9. Timescales and delays

Timescales stated on this website and in proposals are indicative estimates prepared in good faith. They assume timely feedback, prompt provision of materials and access, and that the agreed scope remains unchanged.

Where a delay arises, DEVNOVA will inform the client, explain the cause and propose a revised timescale. Delays caused by client dependencies, third-party providers or changes to scope are not treated as a failure to perform.

Unless expressly agreed otherwise in writing, time is not of the essence in relation to estimated dates.

10. Change requests and additional work

Requirements often develop during a project. Minor refinements within the agreed scope are accommodated as part of the work.

A change that adds functionality, roles, integrations or deliverables beyond the agreed scope is documented as a written change request setting out the additional work, its effect on the timescale and any additional cost.

Work on a change request begins only once it has been accepted in writing. No additional charge is applied for work that has not been agreed in this way.

11. Third-party products and services

Projects may involve third-party products, libraries, platforms, application programming interfaces or services. These remain subject to their own terms, licences and pricing, which the client is responsible for accepting where they contract directly with the provider.

DEVNOVA does not control third-party providers and does not warrant their availability, performance, continuity or terms. A provider may change or withdraw an interface, alter its pricing, or restrict access.

Third-party compatibility, access permissions, interface limitations, licence costs and provider terms are assessed before an integration project is confirmed. Where an intended integration proves unviable, this is reported and an alternative approach discussed. Universal compatibility is not claimed.

12. Hosting arrangements

Unless expressly agreed otherwise, DEVNOVA does not provide hosting. Where a project requires hosting, arrangements are discussed during scoping and accounts are established in the client's name wherever practical.

Hosting costs are payable by the client directly to the hosting provider and are separate from DEVNOVA's fees. Availability and performance of hosting infrastructure are the responsibility of the hosting provider.

Where DEVNOVA assists with configuration of a hosting environment, that assistance is provided as part of the agreed scope and does not transfer responsibility for the infrastructure itself.

13. Testing, review and acceptance

Functional testing is carried out during development against the agreed acceptance criteria. Testing typically includes checks across current major browsers and a range of screen sizes, validation of input handling and permissions, and review of accessibility fundamentals.

Where a review period is agreed, the client is expected to test the deliverable using realistic scenarios within that period and to report anything that does not match the agreed specification.

Items reported during review are assessed as either defects against the specification, which are corrected, or as new requirements, which are handled as change requests.

No software can be warranted to be free of all defects. Testing is carried out with reasonable skill and care and is not a guarantee of error-free operation, nor is it a security assessment or certification.

14. Delivery, maintenance and support

Deliverables are provided to the agreed environment together with the documentation described in the applicable agreement.

Where a settling period is agreed, defects against the agreed specification reported during that period are corrected without additional charge. Requests for new functionality during that period are handled as change requests.

Ongoing maintenance and support are not included in a project price unless expressly stated. Where required, they are arranged separately and described in their own written agreement covering scope, response expectations and charges.

15. Consultancy deliverables and reliance

Consultancy deliverables — including reports, roadmaps, architecture documents, reviews and recommendations — represent professional opinion based on the information available and accessible at the time of the engagement.

Such deliverables are prepared for the client's use in relation to the matter described in the engagement. They are not legally binding guarantees, warranties, certifications or assurances of any commercial outcome.

No representation is made that following a recommendation will produce financial savings, revenue growth, cost reduction or project success. Decisions taken on the basis of a deliverable remain the client's own decisions.

A review or assessment covers only what could be examined within the agreed scope and access. It does not warrant that no other issues exist. Where a formal penetration test, security certification or regulatory audit is required, it must be commissioned separately from an appropriate specialist.

Consultancy does not replace the client's legal, financial, tax, insurance or regulatory advisers.

16. Intellectual property

Custom work

Subject to full payment of all sums due, intellectual property rights in the bespoke work created specifically for a client project transfer to the client on the terms set out in the applicable written agreement.

Pre-existing materials

Methods, know-how, tools, frameworks, components and other materials existing before an engagement, or developed independently of it, remain the property of DEVNOVA. Where such materials are incorporated into a deliverable, the client is granted a non-exclusive licence to use them as part of that deliverable.

Third-party materials

Third-party libraries, frameworks, fonts, images and services remain the property of their respective owners and are supplied under their own licence terms, which the client agrees to observe. Materially relevant third-party components are identified in the proposal or documentation.

Client-provided materials

The client retains ownership of materials it provides and confirms that it holds the rights necessary to supply them for use in the project.

17. Confidentiality

Each party may receive information from the other that is confidential. Confidential information is used only for the purposes of the engagement and is not disclosed to third parties except to subcontractors bound by equivalent obligations, or where disclosure is required by law.

A separate confidentiality agreement may be signed before information is shared, and clients are welcome to propose their own.

DEVNOVA will not identify a client by name in marketing material, or publish details of an engagement, without the client's prior written permission.

18. Subcontractors

DEVNOVA may engage subcontractors or specialist suppliers to assist with parts of an engagement. Where this occurs, DEVNOVA remains responsible to the client for the work delivered, and any subcontractor is bound by equivalent confidentiality obligations.

19. Suspension, cancellation and termination

DEVNOVA may suspend work where required information, materials, access or an agreed payment has not been provided, or where continuing would be unlawful or unsafe. Notice of suspension and its reason will be given in writing.

Either party may terminate an engagement in accordance with the applicable written agreement. On termination, work completed and approved stages remain payable, and third-party costs already incurred may also remain payable.

Cancellation, postponement and rescheduling are addressed in the Cancellation Policy, which forms part of these terms. Cancellation does not automatically create a right to a full refund, and statutory rights are not excluded.

20. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to serious illness, failure of utilities or communications networks, failure or withdrawal of third-party services, governmental action, civil emergency or natural events.

Where such an event occurs, the affected party will inform the other as soon as reasonably possible and the parties will discuss a revised timescale or, where the event continues for an extended period, an appropriate conclusion to the engagement.

21. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

Subject to the paragraph above, and to the extent permitted by law, DEVNOVA is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or loss or corruption of data arising from the use of any deliverable.

Subject to the same paragraph, DEVNOVA's total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by the client to DEVNOVA under that engagement, unless a different limit is expressly agreed in writing.

DEVNOVA is not liable for the acts, omissions, availability, pricing or terms of third-party providers, nor for loss arising from the client's failure to maintain adequate backups or to keep third-party accounts current.

These provisions apply between DEVNOVA and business clients. Where a client contracts as a consumer, statutory consumer rights are not affected.

22. Data protection

Personal data submitted through this website or provided during an engagement is handled as described in the Privacy Policy.

Where an engagement involves DEVNOVA processing personal data on behalf of the client, the arrangements for that processing are addressed in the applicable written agreement.

Each party is responsible for complying with the data protection obligations that apply to it. Nothing in these terms constitutes a guarantee of regulatory compliance for either party.

23. Communication

Project communication is normally by email and telephone, in English. Written confirmation by email is treated as written notice for the purposes of these terms.

Notices should be sent to support@devnovasolutions.tech or to the registered office address given below.

Each party is responsible for keeping its contact details current and for checking that communications have been received where a matter is time-sensitive.

24. Applicable law and disputes

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless a different arrangement is expressly agreed in writing for a specific engagement.

Where a disagreement arises, both parties agree to raise it promptly and to attempt to resolve it through direct discussion before taking any other step. Nothing in this paragraph prevents either party from seeking urgent relief where necessary.

25. Changes to these terms

These terms may be updated from time to time. The version published on this website at the time an enquiry is made applies to that enquiry. The terms applicable to a specific engagement are those incorporated into the accepted quotation, statement of work or written agreement for that engagement.

Any material change to these website terms will be reflected in the effective date shown at the top of this page.

26. Contact details

Questions about these terms may be sent to the details below.

DEVNOVA SOLUTIONS LTD
66 Paul Street
London
England
EC2A 4NA
United Kingdom

Company number: 17360225
Telephone: +44 7853 151 992
Email: support@devnovasolutions.tech

Related documents: Privacy Policy, Cancellation Policy and Cookie Policy.